1Information we collect
FlipIQ AI collects account identifiers, authentication details, subscription status, scan photos you submit, barcode values, item descriptions, listing drafts, pricing inputs, marketplace preferences, support messages, and basic device, log, analytics, and performance data needed to operate the app, website, and backend services. For guest use, this includes a random pseudonymous account identifier, signed session credentials, request identifiers, an image-scope hash, result and usage records, and trial timing.
2Local-only, guest, and account use
FlipIQ has three access states. In local-only mode, no usable guest session exists yet; on-device Local AI remains available, but cloud Market Value requires a connection, and local-only results are not saved to account-scoped History until a guest session exists. With an internet connection, FlipIQ can create a pseudonymous guest identity without requesting an email or social sign-in. A permanent Apple or email account can use account, entitlement, purchase, and synchronization features available to that account.
3How we use information
We use information to identify items, estimate resale value, retrieve marketplace comps, generate and save listing drafts, sync account entitlements, provide customer support, troubleshoot crashes or errors, detect abuse, secure the service, improve reliability, and understand which product surfaces are working.
4Service providers
FlipIQ AI shares only the minimum information needed with providers that support authentication and database hosting (Supabase), application hosting (Vercel), payments (Apple), error and crash reporting (Sentry), rate limiting (Upstash), AI analysis (OpenAI for item identification, Replicate for photo cleanup), and marketplace data retrieval (eBay APIs and marketplace-data services). These providers process data on our behalf to deliver the service. FlipIQ AI does not sell personal information.
5Photos, Local AI, and cloud Market Value
On-device Local AI analyzes item images on the device, is unlimited, and does not silently upload a Local AI scan for cloud pricing. Supported devices may offer an optional enhanced on-device model; FlipIQ begins that download only after the user explicitly requests it while connected to Wi-Fi, and the installed Apple Vision/Core ML baseline remains available without it. When a user chooses Item Scan Market Value, FlipIQ sends the scan input, including the captured or selected image, to its cloud services and providers for item identification, marketplace-comparable results, and price estimation. Do not submit photos or listing text that you are not allowed to share.
6Guest Market Value allowance
A guest may receive up to three successful priced Item Scan Market Value results per UTC date. The guest window lasts exactly 168 hours and starts only when the first successful priced result is finalized. Installing or opening FlipIQ, taking a photo, starting or canceling a request, receiving an error, or receiving no priced result does not start the window or consume an allowance. A finalized result still counts if its response is interrupted and may be replayed without repeating provider work. At the daily limit and after the window ends, Local AI remains available.
7Account conversion and account-only features
Guest cloud access is limited to Item Scan Market Value. Barcode, Shelf/Spot Batch, Arbitrage/Analyze, Quick/Live, Identity Price/Cloud Verify, marketplace publishing, eBay, community features, credits, purchases, Restore Purchases, and other account or synchronization actions require a permanent FlipIQ account. Linking a new Apple or email credential preserves the guest identifier when conversion succeeds, so eligible History and usage remain attached; email conversion remains guest until verification completes. Signing in to an existing account transfers only completed local items and their referenced photos. Guest quota, credits, entitlements, and pending work do not transfer.
8Your choices and deletion
You control which scans, drafts, and account actions you create. A guest can choose Settings → Delete Guest Data without creating a permanent account. FlipIQ first prepares deletion on the server, then erases guest-owned data on the device and finalizes deletion of the pseudonymous guest identity and associated application data; this two-phase process allows recovery if a response is interrupted. Until conversion or deletion, guest identity and associated server records are retained for continuity, trial enforcement, and finalized-result recovery. After deletion is finalized, the durable recovery record retains only an unlinkable one-way hash of a random deletion receipt and the finalized timestamp; the user identifier, storage manifest, and storage paths are cleared. Permanent-account users can delete their account in Settings or email [email protected]. Some separate records may be retained when needed for security, fraud prevention, legal obligations, dispute resolution, or billing records.
9California privacy rights
California residents may request access to the personal information FlipIQ AI holds about them, request deletion, and request details about the categories of information collected and the purposes for which it is used, as provided by the CCPA/CPRA. FlipIQ AI does not sell or share personal information as those terms are defined under California law, and we do not discriminate against users who exercise privacy rights. To make a request, email [email protected] with the subject "California privacy request" from your account email; we will verify the request and respond within the legally required window.
10Security and retention
We use encrypted transport, access controls, environment-scoped secrets, provider-level safeguards, monitoring, and operational review to protect production systems. No internet service can be guaranteed perfectly secure, but we work to limit access and retain data only as long as needed for the purposes described in this policy.
11Children and contact
FlipIQ AI is not directed to children under 13. If you believe a child has provided personal information, or if you have privacy questions, contact [email protected].